General Terms and Conditions of Business
1) Object and scope of application. Identity of the Company and contact information
The purpose of these General Terms and Conditions of Business is regulating the relationship between RBA Coleccionables, S.A. (hereinafter, the Company), a Spanish commercial company, with address at Avenida Diagonal, 189, 08018 Barcelona, and holder of TAX ID No. ESA-78.898.350, registered with the Barcelona Commercial Registry, in Volume 42564, Folio 198, Page no B-107644, Registration entry 1 and you (hereinafter, the Client), in connection with any transactions completed in the virtual shop. You may contact us on telephone number 0345 155 6396 or by sending an email to minerals@dbfactory.co.uk
2) Acceptance and proof of acceptance
The acquisition of products shall take place by pressing the button “Subscribe Now”, on the page footer of the purchase request and you express the total acceptance of each and every one of the General Terms and Conditions as set forth on the Website of the Company prior to the acquisition of the products, excluding the applicability of any updates of the clauses of the General Terms and Conditions of Business made subsequently thereto. As of the time of acceptance, the user acquires the status of Client of the Company set forth in these General Terms and Conditions. Any products or services offered subsequently by the Company shall be the subject of new procurement. Should the Client wish to read the General Terms and Conditions of Business in more detail, these can be printed on paper or saved in electronic format. The Company shall send the Client, following the express acceptance of these General Terms and Conditions, proof of the purchase made, including all of its terms via email or by registered post with a return receipt before 24 hours have elapsed since the purchase or, at the latest, together with the delivery of the first copy acquired. The Company informs you that it files the electronic documents in which purchases are formalised. In the case where the Client committed an error in sending the data, these details can be amended using the Customer Service Section. When the details amended concerned the address determining the delivery of the product to the relevant postal office closest to the address, the product shall be sent to the new address supplied when it still had not been sent. If otherwise, the Client must wait until the product is sent again.
3) Subscription
Collectables are valid solely in UK. The price stated in the next section includes the delivery of all instalments comprising the collection selected by the Client, unless the Client wished to initiate the subscription following the collection’s start, in which case the price of the instalments already delivered which the Client did not wish to purchase would be subtracted. When the Client wished to suspend the subscription within the term of the above, this shall be notified to the Company. The cancellation shall be effective immediately, with an exception to the above being any deliveries that may have been sent prior to the effective notice of the cancellation. The Company shall issue the last invoice for the subscription together with the last delivery made. Following the cancellation of the subscription, the Company shall not issue any more invoices. The cancellation of the subscription prior to the completion of the above shall not involve any penalties for the Client.
4) Prices, Method of Payment, Delivery and Waiver
4.1 Prices
Prices applicable to each product are those provided on the website on the date of the order, all of which shall include VAT (Value Added Tax). The price stated in the section above includes all instalments of the subscription acquired by the Client for the term of the above. The number of deliveries shall vary depending on the collection acquired. Offers shall be duly marked and identified as such, appropriately providing the price above and the price of the offer. The Company reserves the right to complete the amendments it regarded appropriate on the website, at any time without prior notice, providing daily updates of products and services depending on the market involved. Delivery expenses are free of charge.
4.2 Method of payment
Subscriptions shall be paid by direct debit or through credit cards indicated on the website.
4.3 Delivery of instalments
The instalments shall be sent to the Postal address provided by the Client. After the subscription is charged, the Company sends periodical instalments approximately every 28 days, with an exception to the above being August, where no instalments are delivered. The date of the delivery varies depending on the date of purchase and the collection acquired. In any event, when the Client failed to receive the relevant delivery in the term of 30 days from the date of acquisition, s/he may contact the Company using the Contact telephone number provided on the Website and in these General Terms and Conditions.
4.4 Waiver
The Company guarantees the Client the opportunity to cancel his/her order at any time and at no cost, whenever the order is cancelled before being handed to the transport company for shipping. If otherwise, the client must wait to collect the order to process its return. The Client shall enjoy a term of fifteen (15) working days after the purchase is formally agreed to terminate the contract. The above shall not be applicable to the sales of objects than can be reproduced or copied immediately. The Client shall inform the Company within the term agreed and using any method admissible under the law on his/her intention to exercise the right to terminate the contract. The returned order shall be sent together with the delivered order and, where applicable, with an invoice issued by the Company, and the return expenses shall be covered by the Company. The Client may return any items purchased from the Company whenever the products had not been opened or used and these preserved their original seal or wrapping. Should the Company deliver a product other than that ordered by the Client in error, the right product shall be sent and the wrong product shall be collected at no additional expense for the Client. When a product had reached the client broken, damaged or in bad condition, the Company shall be responsible for collecting it at his/her address and replacing it with another product in good condition at no additional cost.
5) Customer Service
Any complaints or queries may be addressed to the Company using the telephone number 0345 155 6396or by sending an email to minerals@dbfactory.co.uk
6) Language
The language of the contract agreed between the Company and the Client is English.
7) Responsibilities of the Company
The Company guarantees the quality of the service procured via this Website. All rights guaranteed for consumers and users by Laws in force are guaranteed. The breach of any of these General Terms and Conditions may give rise to the return of the products or the cancellation of the Services acquired by the Client.
8) Responsibilities of the Client
The Client undertakes to make legal use of the Services, without contravening current legislation in force or injuring the rights and interests of third parties. The Client warrants the truthfulness and accuracy of the data supplied when filling in contract forms, preventing the Company from suffering any damage as a result of the inaccuracy of the above. The breach of any of these Conditions may cause the withdrawal or cancellation of the Services by the Company with no need for prior notice to the Client and with no entitlement to any compensation whatsoever.
9) Personal data and commercial communications
We inform you that your data will be part of a file owned by RBA COLECCIONABLES, S.A. the purpose of which is managing your subscription, and also sending you information on our products and services by postal and electronic means. By registering on this website you agree to allow RBA COLECCIONABLES, S.A. to communicate your data to other companies in the RBA Group (the list of which you may see at www.rba.es) belonging to the publishing and audio-visual industries, in order to inform you on the publications and products that they market, using any method including electronic media. Should you not wish to allow your data to be assigned to RBA Group companies sending you advertising on their products, you may inform us in a term of 30 days using the addresses provided below. When we received no such communication within the term stated, we shall understand that you agree to the aforementioned assignment. You may exercise rights to access, amend, cancel and oppose data, and you may also revoke the consent granted for electronic commercial communications by sending an email to minerals@dbfactory.co.uk or by addressing a letter to RBA Customer Care, DBF UK Ltd. 4 Pullman Business Park, Pullman Way, Ringwood, BH24 1HD.
10) Industrial and Intellectual Property
Intellectual and industrial property rights on works, trademarks, logos and any other protected items on the website of the Company are exclusively held by the Company or by the third parties authorising the inclusion of the above on the website. The reproduction, distribution, marketing or unauthorised transformation of such works, trademarks, logos, etc. involves a breach of the intellectual and industrial property rights of the Company or the holder of such rights, and may give rise to any judicial or extrajudicial actions to which such parties may be entitled to protect their rights. Furthermore, the information which the Client may access via the website may be protected by industrial or intellectual property rights or by other rights. The Company shall not, under any circumstances or for any reason, be liable for the breach of such rights that may be committed in the capacity of user.
11) Guarantee
The Company shall be responsible in respect of the Client for any non-conformities concerning instalments for a term of two years, as provided under current legislation in force. The guarantee set out above excludes flaws caused by use or by improper use, and any other guarantees excluded under current legislation in force.
12) Jurisdiction and applicable law
The relationship between the Company and the Client shall be governed by current Spanish legislation in force and any controversies shall be submitted to the Courts of the address of the Client. The Company shall prosecute the breach of these General Terms and Conditions, in addition to any undue usage of the website, by exercising any civil and criminal actions to which it may be entitled and which are afforded legal protection.
© 2016 RBA